How To Resolve The Various Exceptions And Violations In ElasticRoute

This page is about the list of Exceptions and Violations in ElasticRoute, and the means of resolving it.

Example Screenshot Of Exception

Prior to planning, the systems will need to know the exact latitude and longitude of the address. If your input address failed to get geocoded, the address will be in Red, as per shown in the below screenshot.

To correct it, follow the steps in How To Manually Locate The Address Of Your Stop Using The Map Marker, or provide the Latitude and Longitude of your stops for the import of your Excel/CSV file.

List Of Exceptions
Unserved Description Generic error, typically caused by the constraints (e.g. time, distance, number of stops)
imposed on your runs or vehicles.
Remedy Check your Settings pages. One or more of your settings had imposed a planning constraint.
Unable to route Description The location of the stop might be too far away from the depot, or that the systems is unable to find a path towards the stop.
Remedy Check the location of the stop.
The latitude or longitude of the stop might be wrong.
Locate the stop manually on the map if necessary.
Refer to How To Manually Locate The Address Of Your Stops Using The Map Marker.
No matching depot Description There is no Depot match between the stops and vehicles due to missing depot or
unmatched depot name.
Remedy 1) Check the Depot assignment of your stops.
2) Check the Depot Setting of your vehicles under Settings > Vehicles > Depot.
Ensure that there is a matching depot between your vehicles and stops.
Refer to:
How To Add Depots
How To Use The Automatic Depot Selection Feature
How To Add Vehicles.
No vehicle with matching type Description There is a lack of Type match between the stops and vehicles.
Remedy 1) Check the Vehicle Type assignment of your stops.
2) Check the Type of your vehicles under Settings > Vehicles > Vehicle Types.
Ensure that there is a matching vehicle type between your vehicles and stops.
Refer to How To Assign Stops With Special Requirements To Specific Vehicle Type
No vehicle with matching depot Description There is lack of Depot match between the stops and vehicles.
Remedy 1) Check the Depot assignment of your stops.
2) Check the depot setting of your vehicles under Settings > Vehicles > Depot.
Ensure that there is a Vehicle with a matching depot to the stop.
Refer to:
How To Add Vehicles
How To Add Depots
No vehicle with matching zone Description There is a lack of Zone match between the stops and vehicles.
Remedy Check the Zone assignment of your vehicles under Settings > Vehicles > Zones.
Ensure that the Zone is selected for your vehicles.Refer to How To Set Up Zone For Geofencing Of Stops.
No vehicle with matching group Description There is a lack of Group match between the stops and vehicles.
Remedy Check the Group assignment of your vehicles under Settings > Vehicles > Groups.
Ensure that the Group is selected for your vehicles.
Refer to How To Use Group For Separating Your Runs.
Group is excluded from plan Description The Group is being excluded from being planned.
Remedy Check whether is the Group been excluded from planning under Settings > Groups.
If necessary, check the Include In Plan option.
Refer to How To Use Group For Separating Your Runs.
Insufficient vehicle license Description There is a lack of vehicle licenses purchased for your account.
Remedy Please subscribe to more vehicle licenses, or contact support@elasticroute.com.
Stops limit exceeded Description There is a lack of vehicle licenses purchased for your account, or that you were trying to plan for too many stops.
Remedy Please upgrade your subscription plan, or contact support@elasticroute.com.
List Of Violations
Max Time Description The run had exceeded the maximum time indicated for your vehicle.
Refer to How To Customize Your Runs
Related Settings Navigate to Settings > General Settings > Run > Max. Time.
Max Stops Description The run had exceeded the maximum stop indicated for your vehicle.
Refer to How To Customize Your Runs
Related Settings Navigate to Settings > General Settings > Run > Max. Stops.
Max Distance Description The run had exceeded the maximum distance indicated for your vehicle.
Refer to How To Customize Your Runs
Related Settings Navigate to Settings > General Settings > Run > Max. Distance.
Weight Capacity Description The run had exceeded the weight capacity indicated for your vehicle.
Refer to How To Set Vehicle Capacity
Related Settings Navigate to Settings > Vehicles > Capacity > Weight.
Volume Capacity Description The run had exceeded the volume capacity indicated for your vehicle.
Refer to How To Set Vehicle Capacity
Related Settings Navigate to Settings > Vehicles > Capacity > Volume.
Seating Capacity Description The run had exceeded the seating capacity indicated for your vehicle.
Refer to How To Set Vehicle Capacity
Related Settings Navigate to Settings > Vehicles > Capacity > Seating.
Time Window Description The run had exceeded the time window indicated for the stop.
Refer to How To Set Time Windows
Related Settings Navigate to Settings > Time Window or alter the Time Window of the stop.
Vehicle Available Till Description The run had exceeded the available hours indicated for your vehicle.
Refer to How To Set Driver Working Hours
Related Settings Navigate to Settings > Vehicles > Availability > Availability Till.
Unmapped Description The address of the stop could not be geocoded.
Refer to How To Manually Locate The Address Of Your Stops Using The Map Marker
Related Settings