Whenever an address is uploaded into your ElasticRoute for the creation of a stop, ElasticRoute will try to geocode and convert the address into its corresponding latitude and longitude.
The geocoding process will try to narrow its search in the following order: Country > City > Postal Code > Street Name > House Name.
To improve the accuracy of the geocoding process, it is recommended to provide the full address of the stop.
3 Temasek Blvd, Singapore 038983
If you happen to have a common address text field to be added to all your addresses, you may navigate to Settings > General Settings > Geocoding and enter the text to be appended for the geocoding process, thus allowing you to omit that text during the import of CSV.
An example is provided below to demonstrate the use of the Add Field feature for the City name.
In the event the geocoding process is still not working well for your address input, kindly provide the latitude and longitude of your stops.
Without The Add Text
|Suntec City||3 Temasek Blvd||Singapore||038983|
|Mandai Zoo||80 Manda Lake Rd||Singapore||729826|
|Jurong BirdPark||2 Jurong Hill||Singapore||628925|
With The Add Text
The City was being omitted from the CSV.
|Suntec City||3 Temasek Blvd||038983|
|Mandai Zoo||80 Manda Lake Rd||729826|
|Jurong BirdPark||2 Jurong Hill||628925|
Refer to How To Import CSV File To Create Stops For Planning for more information.